Contact the Experts at Quito Auto Pro
We are ready to address your vehicle's requirements and provide an effective technical solution. Use any of our official channels to make inquiries, request quotes, or coordinate your next technical visit to our service center.
Our workshop is located in an easily accessible area of northern Quito, on Av. de los Granados, near the intersection with 6 de Diciembre. Each inquiry is received by a technical advisor and channeled according to the type of work your car requires.
Ways to communicate with us
Telephone Support Line
If you prefer more immediate communication, we have direct telephone lines where you can speak with a technical receptionist. We handle inquiries about basic mechanical procedures, the status of ongoing repairs, and appointment availability.
+593 2-245-8963
Instant Messaging
We also handle quick inquiries via instant messaging to coordinate drop-offs or check the status of an ongoing repair. It is a useful way to send photos of the dashboard or details of the symptom before your visit.
Mon to Fri · 08:00 – 18:00
For formal quotes, spare parts inquiries, or requests from companies with fleets, you can write to us by email. Attach the make, model, year, and description of the symptom for a more precise response from the technical advisor.
Appointment Request Form
To speed up your service, complete the form indicating the make, model, and the symptom or service your car requires. A technical advisor will review your request and contact you shortly to confirm the available time. The more information you provide about the vehicle, the more accurate our initial diagnosis will be.
Each request goes through a technical advisor before confirming the appointment.
Location and Hours Information
Our workshop is located in a strategic area of Quito to facilitate access for our clients. We are open Monday to Friday during continuous hours, and Saturdays by appointment for preventive maintenance. We recommend checking our exact location on the attached map to plan your arrival route.
Av. de los Granados E14-85 y 6 de Diciembre
Quito 170503, Ecuador
Visit and follow-up options
In addition to the form and phone, we offer specific modalities depending on the type of work your vehicle requires. Choose the one that best fits your situation.
In-person Diagnostic Visits
If your vehicle has an intermittent fault or one that is difficult to describe, it is best to visit us for a road test with one of our technicians. This in-person evaluation is the safest way to identify noises or anomalous behavior in the steering or engine. We do not charge for the basic visual inspection when the subsequent repair is approved.
Schedule a road test →Quotes for Companies and Fleets
We offer special maintenance plans for companies that own a fleet of commercial or private vehicles. If you represent an organization, you can request a formal proposal detailing the number of units and the type of use they receive. We have clear administrative processes for issuing invoices and technical reports per unit.
Request fleet proposal →Tracking Work in Progress
For clients who already have their vehicle in our facilities, we keep channels open to inform you about the progress of the work. If the need for an additional part arises, we will send you photographs or videos of the damaged component for your verification. Transparency during the repair process is essential for your peace of mind.
You can check the status of your repair by phone or messaging by citing your service order number, provided at the time the vehicle was received at the workshop.
Vehicle reception
The service order is registered with the reported symptoms and the current mileage of the car.
Initial technical inspection
An assigned technician evaluates the vehicle and prepares a diagnosis with the scope and estimated cost.
Customer authorization
The diagnosis is sent to you by message or email with photographs of the component before starting the work.
Repair and reports
During the process, we keep you informed of progress. If an additional finding appears, you will be notified before continuing.
Delivery and verification
When picking up the vehicle, we receive a summary of the work performed and recommendations for the next service.
How to prepare for your visit
Bring with you
- Valid vehicle registration
- Spare key if the repair requires it
- History of previous services, if you have them
- Written description of the symptom or noise that motivates the visit
Keep in mind
- Confirm the day and time of your appointment by phone or WhatsApp before coming.
- Saturdays are for preventive maintenance by appointment only.
- The basic visual inspection has no cost when the subsequent repair is approved.
- If your vehicle has an intermittent fault, request a road test with one of our technicians.