Frequently Asked Questions about Technical Service
Resolving your doubts before visiting us is part of our customer service. Here you will find direct answers to the most common queries we receive at Quito Auto Pro regarding processes, costs, and warranties.
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Appointments, Quotes, and Payments
How do I request an appointment for my vehicle?
You can schedule your visit through our web form or by calling our workshop directly. We recommend scheduling at least 24 hours in advance to ensure that the technical team and workspace are available exclusively for you.
Confirmed appointments have priority in vehicle reception. If you need to modify or cancel, we ask that you notify us as far in advance as possible to free up the assigned space.
Is the initial quote binding?
The quote is based on an initial inspection of visible or reported components. If, upon disassembling the system, we find hidden damage that requires additional attention, we will contact the client immediately to explain the situation and obtain approval before proceeding.
We do not make surprise charges without the owner's express consent. Adjustments to the quote are always explained with the part and the reason for the additional work clearly visible.
What payment methods do you accept at the workshop?
For your convenience, we accept cash payments and direct bank transfers upon vehicle delivery. It is also possible to pay via prior bank deposit.
At the moment, credit card payments are accepted exclusively in person at our facilities, subject to equipment availability.
Can I bring my own spare parts?
Although we allow clients to bring their own parts, we recommend letting us manage their acquisition. This ensures the part is correct for the specific model and allows us to offer a comprehensive warranty on both labor and the part.
If the client provides the part, our warranty is limited solely to its correct installation. Compatibility and quality verification of the part is the client's responsibility in that case.
Warranties and Home Logistics
How long is the warranty on repairs?
Our general mechanical repairs have a standard warranty based on time or mileage, whichever comes first. This warranty covers defects in the labor performed.
It is important to follow the break-in or post-care recommendations provided by the technician at the time of delivery to maintain the warranty's validity. Specific coverage details are provided in writing along with the service invoice.
Do you offer home pickup and delivery service?
Currently, we provide this service subject to technical availability and depending on the vehicle's location within the city of Quito. This service may have an additional charge based on distance.
We invite you to check the feasibility of home pickup when scheduling your appointment to coordinate logistics properly.
Ask another question directly to the workshop
If this page does not resolve your specific query regarding a diagnosis, a part, or the status of a vehicle in service, the Quito Auto Pro team is available to assist you directly during customer service hours.
Continue with workshop information
If your query is already clear, you can proceed directly to schedule your visit or review the details of the services we offer in Quito.
Mechanical repair, diagnosis, and maintenance for European and American vehicles.
Schedule an appointment or check the workshop address on Av. de los Granados.
Recommended frequency for oil changes, filters, and vehicle technical inspection.